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Collections/Customer Service Certificate

10 Weeks to a New Career in Collections and Customer Service

Created in partnership with ConServe – recognized by insideARM and Best Companies Group as One of the Best Call Centers to Work For – to prepare participants for a successful career in accounts receivable management and customer service. (120 hours)



Topics include:

  • Collection strategies

  • Customer service

  • Work skills essentials

  • Computer and social media

  • Job search



Class Information

Our next session is March 9, 2015 to May 14, 2015 Monday through Thursday from 9 am to Noon. Please complete a registration form to be considered for the next class by January 30, 2015. Once we receive your form, our workforce development manager will contact you with details and next steps. To view our flyer and registration form, please see Helpful Resources in the upper right of this page.



Class sessions will be held at WorkForce Academy – 1357 University Avenue, Rochester, NY 14607; about a mile west of the East Avenue Wegmans.


  • Fully accessible

  • Free onsite parking

  • Located on a bus route


Program Cost:




Must be 18 years old and have a high school diploma or GED® (Graduate Educational Development) certificate. Professional workplace attire is expected for all classes. Once completed, this program offers more than a piece of paper. It offers you the opportunity to become a highly qualified candidate with in-demand skills. Limited scholarships available based upon class prerequisites and admission meeting.


Register today to reserve your seat!
  • Save registration form to your computer (located under Helpful Resources)

  • Complete registration form

  • Email registration form to or fax to: 585.473.2443



Please note our refund policy on our Career Training FAQ page. For additional questions, contact Annette Kelley, Workforce Development Manager, OneSource Solutions, 585.473.2052 extension 2123 or


OneSource Solutions | 1357 University Avenue | Rochester, NY 14607 | 585.473.2052


We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, sexual orientation, religion, national origin, marital status, disabled, or veteran status. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.


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