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& QUALITY ASSURANCE
Rochester Rehabilitation has established a Corporate Compliance Program to demonstrate our commitment to the highest standards of ethical behavior and practices in all areas of business connected with our agency. This program intends to promote ethical behavior in the workplace and reduce the likelihood of abuse, fraud, unethical conduct, and health care violations. The program was implemented to emphasize the agency’s policy and commitment to those we serve and who are associated with our agency, as well as to ensure compliance with Federal and New York State health care laws. The Corporate Compliance Program clearly defines Rochester Rehabilitation’s focus and expectations regarding quality service delivery, as demonstrated by our Mission, Vision, and Guiding Principles. This program is established for Rochester Rehabilitation’s board members, employees, vendors, contractors, volunteers, student interns, physicians, independent contractors and other agents. Rochester Rehabilitation’s commitment to ethical and legal business practices is essential to the advancement of their Visions and Missions.
Code of Conduct
Rochester Rehabilitation’s Code of Conduct describes the core values and beliefs of the agency and provides the foundation for all business conduct. The Code of Conduct (also known as Standards of Conduct) is designed as a commitment to uphold the highest standards of ethical behavior and practices in all areas of business connected with Rochester Rehabilitation. All parties shall comply with all applicable laws and regulations that affect its various programs, and all parties are obligated to observe and follow the Code of Conduct. Should their behavior conflict with this code, Rochester Rehabilitation will undertake appropriate disciplinary measures.
This Code applies to employees, members of the Board of Directors, volunteers, contractors and other agents of Rochester Rehabilitation.
Mandatory Reporting Information
Rochester Rehabilitation is committed to encouraging all agency employees, Board members, contractors, volunteers and all other agents of the agency to report in good faith actual or potential violations of the law, agency policies and/or the Code of Conduct. Rochester Rehabilitation is devoted to safeguarding reporters from intimidation or retaliation of any kind for active, good faith participation in the compliance program. Reports may be made by an employee, contractor, Board member, volunteer, service recipient or any other agent confidentially and anonymously in writing, by telephone, in person, or via the Hotline without fear of retaliation.
Notice of Privacy Practices
Rochester Rehabilitation is committed to protecting your health information. This Notice of Privacy Practices describes how we may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law.
Should you require hard copies of these documents please contact or send a written request to:
1000 Elmwood Ave
Rochester, NY 14620
Resources for Managing Incidents
In order to provide the highest quality of individualized services while upholding the regulations of OMH, OPWDD and the NY Justice Center, agency employees will report incidents whenever warranted. Rochester Rehabilitation’s incident management policies are applicable to all facilities and programs that are licensed or operated by OMH that apply to events and situations that are under the auspices of an agency. The incident management policies are also applicable to all facilities and programs that are operated, certified, sponsored, or funded by OPWDD that apply to events and situations that are under the auspices of an agency or sponsoring agency. The purpose for reporting, documenting, and investigating incidents is to protect individuals who receive services from harm, to ensure that individuals served are free from abuse and neglect, and to enhance their quality of care.
NYS Justice Center
Reporting an Incident (NYS Justice Center for the Protection of People With Special Needs) Reporting an Incident | Justice Center for the Protection of People With Special Needs (ny.gov)
For more information or to receive hard copies of these documents or Rochester Rehabilitation’s Policies and Procedures , please contact or send a written request to:
Corporate Compliance Officer
1000 Elmwood Avenue
Rochester, NY 14620
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