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Bank Teller / Customer Service Certificate

10 Weeks to a New Career in Banking and Customer Service

Designed to help individuals learn how to succeed and advance in the banking and customer service industry.

Topics include:

  • Customer service and sales skills

  • Banking concepts

  • Cash handling

  • Retail math

  • Computer basics

  • Work skills



Class Information

Our current session is underway. However, we are accepting registrations for the next session, which will begin on May 18, 2015. Please complete a registration form to be considered for the next class by April 26, 2015. Once we receive your form, our workforce development manager will contact you with details and next steps. To view our registration form, please see Helpful Resources in the upper right of this page.


Class sessions will be held at WorkForce Academy – 1357 University Avenue, Rochester, NY 14607; about a mile west of the East Avenue Wegmans.

  • Fully accessible

  • Free onsite parking

  • Located on a bus route


Program Cost:



Must be 18 years old and have a high school diploma or GED® (Graduate Educational Development) certificate. Professional workplace attire is expected for all classes. Once completed, this program offers more than a piece of paper. It offers you the opportunity to become a highly qualified candidate with in-demand skills. Limited scholarships available based upon class prerequisites and admission meeting.

Register today to reserve your seat!
  • Save registration form to your computer (located under Helpful Resources)

  • Complete registration form

  • Email registration form to or fax to: 585.473.2443



Please note our refund policy on our Career Training FAQ page. For additional questions, contact Annette Kelley, Workforce Development Manager, OneSource Solutions, 585.473.2052 extension 2123 or


OneSource Solutions | 1357 University Avenue | Rochester, NY 14607 | 585.473.2052

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, color, age, sex, sexual orientation, religion, national origin, marital status, disabled, or veteran status. Consistent with the Americans with Disabilities Act, applicants may request accommodations needed to participate in the application process.


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