WorkForce Academy

workforce academy logo

Finding and retaining qualified employees is one of the biggest concerns businesses face. High costs associated with employee recruitment, training and turnover only compounds the problem.

Woman at work computer

WorkForce Academy offers effective, targeted, and accessible workforce training programs that prepare new workers and current professionals to meet industry needs for a diverse, inclusive, and qualified workforce. Essential to this mission is the ability to attract highly qualified candidates who have strong work ethics and are motivated to complete training programs thus increasing job placement outcomes.

Career Training Programs

We research and design training programs for in-demand jobs and with the ultimate goal of employment and retention. We work with community organizations to attract candidates motivated to complete training programs, thus increasing job placement outcomes. Students accepted into WorkForce Academy may be eligible for funding through a community partner, grant, or scholarship.

Bank Teller Training Class Photo-June

Bank Teller/Customer Service Certificate

Designed to help individuals learn how to succeed and advance in the banking and customer service industry. (120 hours)

Collections/Customer Service Certificate

Created in partnership with ConServe – named by insideARM.com as one of the Best Places to Work in Collections – to prepare participants for a successful career in accounts receivable management and customer service. (120 hours)

Tek Gurung with Annette

Customer Service Certificate

Developed as a series of 12 interactive workshops to prepare participants for any industry requiring extraordinary customer service and effective interpersonal relationship skills. (36 hours)

OSHA Forklift Training Certificate

A certification course that covers OSHA regulations in a classroom setting and includes hands-on operation and instruction to help individuals become certified and successful operators. (8 hours)

Corporate Training Solutions

Business Group

Our workshops are highly interactive and attendees leave with concept and application. We offer a complimentary training needs analysis to assist businesses in determining training requirements. Personalized customer service offerings with additional work place specific-training are also available. The following offerings are designed as a six-week, 12-session courses.

Extraordinary External Customer Service

Interactive, personalized training developed to improve customer satisfaction targets, enhance team-building skills within organizations, or improve telephone courtesy skills.

Premier Internal Customer Service

Work skill essentials for employees including: problem-solving techniques, moving conflict to resolution, giving and receiving feedback, and similarities and differences.

Career Resources

Our goal is to help individuals further explore their skills, abilities, and work-related interests with online job search, counseling, and more. We also help graduates find jobs with the assistance of our organizational and industry partners.

For more information about career or corporate training needs, please contact us at , 585.473.2052.

OneSource Solutions | 1357 University Avenue | Rochester, NY 14607 | 585.473.2052